Bristol Council Case Study

BRISTOL 2015 was set up to facilitate Bristol’s year as the European Green Capital. As part of their year celebration, BRISTOL 2015 ran a range of school programmes to engage the next generation in sustainability. With 116 schools in Bristol able to take part in five workshops, there was a challenge of sharing availability with schools as well as minimising the administration work that comes with each booking.

Project overview

Industry - Private Sector

Workshops for school children across the city

System Requirements

Bristol 2015 needed an easy to use, cost-effective booking solution

System Performance

4,200 children attended the workshops in three weeks

Industry - Private Sector

Workshops for school children across the city

System Requirements

Bristol 2015 needed an easy to use, cost-effective booking solution

System Performance

4,200 children attended the workshops in three weeks

Bristol 2015 Online Booking Solution

Challenges and Needs

  • Teachers are restricted for time and busy during booking hours. Meaning it is currently difficult for them to book the workshops
  • Spending hours of time a week on admin work for each booking
  • They were looking for a powerful and cost-effective booking system, which was easy to use for busy teachers but struggled to find something which met their needs.

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Solutions

  • Their customers are now able to book anytime on any device, making it more convenient for them
  • BRISTOL 2015 now have the ability to collect all data at the point of booking
  • BookingLive’s software allows BRISTOL 2015 to run multiple sessions throughout the day

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Outcome After Using BookingLive

  • They are now able to run multiple sessions throughout a day and can change the sessions with ease
  • Taking bookings online has reduced the amount of admin work they have to do per booking. A lot of this is automated through the booking system itself
  • A simple and straightforward booking process for the teachers to book on. With increase usability due to the colour coding of the calendar
  • In just over 3 weeks they had taken over 60 bookings, with 4,200 kids attending workshops.

4 Step Process for Booking System Implementation

Step 1 - Scope & Discovery

Workshop sessions to review business case and gather key requirements Produce a Statement of Works including wireframes and technical specification Show and tell of proposed solution Sign off and agreement from key stakeholders

Step 2 - Project Delivery

Produce a Project Plan detailing key milestones, resources and deliverables Produce a User Acceptance Test Plan Produce a Training Plan Allocate resource and setup system tools Development delivered in accordance to agreed release cycles

Step 3 - Testing & Assurance

Internal automated and functional testing User Acceptance Testing by Client against the specification of works All other agreed testing procedures Quality Assurance review by key stakeholders

Step 4 - Go Live

Client training Complete internal go live procedure Documentation produced Deployment from staging to live environment A smooth and rapid return to business as usual IT Audit and Quality Assurance review Initiate support agreement and Service Level Agreements

Next Steps

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