Microsoft supports startup communities to grow, build and connect. With their ‘Microsoft for Startups’ programme, they offer free workshops all around the world with the objective of helping startup companies to increase their customer base and revenue streams, whilst improving lives inside and outside of work. Microsoft was looking for a scalable and bespoke solution that would help them to take bookings and reservations in a user-friendly and GDPR compliant way.
Industry
Large Enterprise training, courses and events. BookingLive became a preferred supplier to Microsoft
System Go Live Dates
This system went live September 2018, being used globally across Microsoft’s regions
Multi Device Platform
This system enables users to book anywhere, from any device
Industry
Large Enterprise training, courses and events. BookingLive became a preferred supplier to Microsoft
System Go Live Dates
This system went live September 2018, being used globally across Microsoft’s regions
Multi Device Platform
This system enables users to book anywhere, from any device
Step 1 - Scope & Discovery
During the scope and discovery phase of the project, a workshop session will be held. This will involve reviewing the business case as well as gathering key requirements. After this workshop, a Statement of Works will be documented - including wireframes and technical specifications. To move onto the next phase, all key stakeholders must agree on the deliverables.
Step 2 - Project Delivery
It’s time to deliver the project. Guided by the Statement of Works and project plan, our team will set up your custom booking app. Part of this process involves importing any existing customer and booking data. We at BookingLive will complete user acceptance testing and provide comprehensive training to your team. There is no time limit - we will not leave until you are confident that you can use the booking system.
Step 3 - Testing & Assurance
Next, we run multiple tests to make sure that everything is in working order. This includes both functional and automated testing across the booking software. All of your key stakeholders will then be invited to undertake a quality assurance review.
Step 4 - Go Live
This smooth four-step process is nearly complete! After you’re happy with your training, all testing is complete and you have received booking app documentation, it’s time to schedule the go live. Our team is on hand to support you even after your system is live. Therefore, we may conduct IT audits and quality assurance reviews in the future.
Naturally, Microsoft’s users expect a truly multi-device platform designed for the highest quality customer experiences. This is why Microsoft choose to work with BookingLive.
“Before discovering BookingLive it was extremely hard for us to compliantly manage bookings for events, socials and meetups. BookingLive has taken all that pain away from this process by providing a fully scalable, bespoke, GDPR compliant, online booking solution. The BookingLive team are very professional and they ensured that the end-to-end process of procurement-to-live ran smoothly and that all deadlines were met. We are now looking to make some enhancements to the solutions and feel confident that this will be painless and delivered to spec. I would thoroughly recommend the product and team to any organisation looking for a booking solution”
Johnny Gorman – Head of Operations for Microsoft
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